Selling terms

You can sell to us if you’re 18 or older, you live in the United States, and the items are yours to sell. If you’re selling for someone else, you must have their permission, and these terms apply to both of you.

• Raw Pokémon cards in English, in Near Mint to Lightly Played condition, as described in TCGplayer’s condition guide, each with a market value of $2 or more.
• Bulk cards: raw English ex and V cards, Full Arts and Illustration Rares with a market value under $2, in the same condition, at fixed bulk prices of $0.10 for each ex or V card, $0.25 for each Full Art and $0.50 for each Illustration Rare. We don’t buy other cards under $2.
• Sealed Pokémon product (booster boxes, Elite Trainer Boxes, bundles and packs), factory sealed with the original wrap intact.
• PSA slabs of English or Japanese cards, graded PSA 8 or higher, whose cert number checks out on PSA’s website, in a case that isn’t cracked or opened.

We can turn down any item or request, for any reason.

“Market value” means the Collectr market price for each item on the day we make your offer. Within 7 days after you send your Collectr link, we email you an offer: the items in your link we’d like to buy and a price for each, at the store credit or cash rate shown on the Sell your collection page when you sent your request (bulk cards get the bulk prices in part 2 instead). We price the portfolio named “PackBank Sell Offer” in your link or, if there isn’t one, the portfolio your link opens. Your offer assumes each item is in the condition and quantity that portfolio shows. It’s good for 7 days. Totals Collectr shows you are not an offer.

After your items arrive and we check them, we email your final offer. Items that arrive as listed keep the price from your offer. For anything that arrives in a different condition, or is missing or different, the price is based on what we received and its condition. If you send items that weren’t in your offer, we may add them to your final offer or send them back at your cost.

Saying yes to our offer, by replying to our email, means you’ll ship the items in it to us. Nothing is sold until you accept your final offer. You can say no to our offer, or not answer, at no cost. When you accept your final offer, you can still switch between store credit and cash.

You agree that we can send, sign and keep your request, our offers, your acceptance and these terms electronically.

You pay to ship your items to us. After you say yes to our offer, buy a shipping label with tracking and send only the items in your offer, within 5 days, to:

PackBank
4287 Harrison Blvd PMB 153
Ogden, UT 84403

Pack them as our shipping steps explain: raw cards in penny sleeves and top loaders, sealed product in bubble wrap in a padded box, and slabs bubble-wrapped in a box. Put a note inside with your name and the email you used, and reply to your offer email with your tracking number.

You can add insurance and signature confirmation when you buy your label; you pay for them. Your items are your responsibility until they’re delivered to us. If a package is lost or damaged on the way, any claim is between you and your carrier.

We check every item for identity, condition, count and authenticity, usually within 2 business days of delivery. We grade condition using TCGplayer’s condition guide, and our grade decides the price. Then we email your final offer, with a price for every item. You can accept it or say no.

If you say no to your final offer, you pay to ship your items back. We’ll email you the return shipping cost and a way to pay it, and we send your items back once you’ve paid. If you don’t answer your final offer, or don’t pay for return shipping, within 14 days after we email it, the items become ours and we won’t pay for them. We’ll remind you at least once before then.

We don’t pay for counterfeit, altered, resealed, trimmed or re-cased items, or for slabs whose cert doesn’t match.

Counterfeit items: we email you proof that the item isn’t authentic, like photos and what we found, and then dispose of it. We don’t send counterfeit items back, and we may report them. Resealed product and fake or re-cased slabs count as counterfeit.

Other items we don’t pay for (like altered or trimmed cards) are sent back to you at your cost, as in “When your items arrive.” They aren’t part of your final offer.

By selling to us, you promise that you own the items, that they aren’t stolen, and that you have the right to sell them. If we have reason to think an item is stolen, we may hold it, share your details with law enforcement and follow any police hold.

We need to verify a valid government-issued photo ID before we pay you, like a driver’s license, state ID or passport. After you accept your final offer, we email you a secure link to verify it with our ID verification service. The name on your ID must match the name on your request. If you can’t verify your ID, we can’t pay you or buy your items, and we’ll send them back at your cost.

Never email us a picture of your ID.

We pay within 3 business days after you accept your final offer and your photo ID is verified.

Store credit goes on the PackBank account for the email you used. It never expires and has no fees. You can spend it on pack-bank.com. It can’t be exchanged for cash or moved to another account.

Cash is sent by bank transfer. We never charge a transfer fee. We’ll send you a secure way to give us your payment details; never put bank details in the form or an email.

Both are paid in US dollars.

You’re responsible for any taxes on what you sell. We don’t give tax advice. If the law requires us to collect tax information from you before we pay, we’ll ask for it.

We use your name, contact details, address, payment details and item details only to make your offer, pay you, keep the records the law requires and prevent fraud. We share them only as needed to do that: with the shipping carrier, our ID verification service, our bank, Shopify (which runs our store and your store credit), and law enforcement when the law requires it or an item may be stolen.

Your ID images stay with our ID verification service, stored securely; we keep only your name, that your ID was checked, and the date. We have the ID images deleted within 90 days after we pay you, and we delete bank details once you’re paid. Emails about your offer aren’t marketing; we’ll only send you marketing if you sign up for it. Our Privacy policy explains more.

We may update these terms. The version in place when you send your request applies to that sale. These terms are governed by the laws of the State of Utah, and any dispute will be handled in the state or federal courts located in Utah.